Future of Retail

Exploring the future context of retail malls in an ever growing e-commerce landscape.


Mercatus Malls


Real Estate


Architecture & Interior

Experience and Service Design

Strategy & Research

As digital transformation has impacted most industries, some to the point of extinction, the traditional mall archetype could be next in line. The client asked us to envision how the future of retail and malls could be redefined in a more relevant and engaging way.

Together with UK based agency, I-AM, Chemistry carried out a human centred design process to understand the shift in user needs around shopping, leisure time and entertainment.

The final concepts span from architectural and spatial interventions, to a complete re-thinking of how a mall can engage with the surrounding community. Going beyond traditional channels the team explored how online and offline spaces can foster behaviour change and redefine the mall experience for shoppers and merchants alike.

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