Chemistry was appointed by the Singapore Tourism Board to work with a number of hotels in Singapore over 2 days to generate new service and staff centric ideas for the hospitality industry. Participants included St. Regis, Royal Plaza, Bay Hotel, Fragrance Hotel among others.
The workshop explored broad issues impacting the hotel industry from staffing, to customer service, training and creating new and differentiating experiences.
The teams presented to their top management who attended the closing sessions.
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