Hotel Industry Future of Work

Facilitating a sector wide creative session to explore the future of work in the hotel industry.


Singapore Tourism Board


National Tourism and Sector Activation


Innovation Capability

Chemistry was appointed by the Singapore Tourism Board to work with a number of hotels in Singapore over 2 days to generate new service and staff centric ideas for the hospitality industry. Participants included  St. Regis, Royal Plaza, Bay Hotel, Fragrance Hotel among others.

The workshop explored broad issues impacting the hotel industry from staffing, to customer service, training and creating new and differentiating experiences. 

The teams presented to their top  management who attended the closing sessions.

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