Great hospitality is about creating memories through unique experiences, special moments and little touches.
We see three critical areas happening in this space:

• Manpower shortages - Dichotomy between the need for the personal touch against the pressure to drive efficiencies through automation

• Rising demand from both guests and regulators for sustainability in tourism and an improved eco footprint

• Recognising changing demographics sets the need to deliver more age friendly travel across the entire tourism continuum

Human Centred Design is by definition an empathic approach to problem solving. It’s ideal for creating experiences that maximise the focus on what guests and travellers need the most.
How do we enable a possibility to continue to enjoy the amazing benefits we gain from travelling, while making it inclusive, sustainable and viable at the same time?
Explore our points of view on a broad range of topics, distilling the fruits of our experience working across complex eco-systems.